Privacy Policy


This Privacy Policy describes how KLAR Solutions (“KLAR Solutions”, “we”, “us”, “our”) collects, stores, uses and distributes information when you access and/or use the SimKlar Medical Simulation Tracking Software (the “Software”).

KLAR Solutions is a custom business application developer and service provider. KLAR Solutions respects your privacy and is committed to keeping your personal information accurate, confidential, and secure. We collect, use, and disclose your personal information only with your consent. We always ask for your permission before we share or use your information for a purpose other than to what you have consented. This privacy policy is based on the principles set out in the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canadian Standards Association Model Code for the Protection of Personal Information.

Personal identifiable information is information about identifiable individuals that includes, but is not limited to, your first and last names, email address, skills’ rating results, and attainment of competencies (“Personal Information”).


By using our Software, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Software.

Personal Information: What We Collect

We collect Personal Information about you when you access or use the Software. At this point, we will collect your first and last names, your email address, and any data about you that you elect to provide electronically through the Software. We also collect your skills’ rating results and how you perform relative to competency standards.

Purpose: Why We Collect Personal Information

We may use your Personal Information, in combination with your non-personal information, or a variety of business purposes. The primary reasons for collecting your Personal Information are to ensure compliance with our Terms of Use, to operate our Software, to measure your performance on paramedic simulations, to sync and attach skills’ ratings to your student record for reporting, to answer questions posed to us on our “Contact us” page and to send out information, including simulation reports, results and statistics, to which you will have subscribed by providing your name and email address.

We limit our collection of Personal Information. If we need to collect any other information not listed here for any other purpose, we will let you know and obtain your consent before we do so.

Third Parties

We will not disclose your personal information to third parties, except if, and to the extent necessary, in our good faith judgment, doing so is required by law, for facilitating the purposes and functioning of the Software or where you have given explicit consent.

We share your personal information with a third-party hosting provider, which is currently Amazon Web Services, contracted by us to make available to us servers on which to host any data and/or the Software, as well as provide to us certain other hosting services (including data storage). Your personal information may be shared with any additional third parties to whom Amazon Web Services further subcontracts elements of its responsibilities.

Software Use Data and Cookie Policy

We automatically collect certain statistical information and other data about your access and use of our Software.

This information includes Internet Protocol address (IP address), type of browser, type of device, device specifications (including but not limited to operating system (OS), central processing unit (CPU), statistics on use of the Software, and cookies. Collection of this data helps us ensure and improve functionality and operation of the Software, to ensure compliance with our Terms of Use, to personalize your experience of the Software, and to fulfill the purposes described in this Privacy Policy.

A “cookie” is a small piece of information that our web server automatically sends to your browser for storage on your computer, which then permits our web server to recall information about your preferences. We will ask for your consent to use cookies. This Privacy Policy applies to cookies placed on your computer by us, but does not cover the use of cookies by any third-party. For the privacy practices of such third-parties, you should consult the applicable privacy policy for the relevant third-party.

How We Protect Your Personal Information

We are fully committed to protecting the Personal Information that you choose to share with us. We store your data in Canada on Amazon Web Services’ servers. We take reasonable precautions to protect your personal data. Personally-identifiable information that is transferred is encrypted using SSL and passwords are stored as a one-way hash. If you have any questions about security on our Software, you can contact us at

Amendments to this Privacy Policy

We reserve the right to change this Privacy Policy at any time. If we decide to change this Privacy Policy in the future, we will post a notice on the Software. Any changes to this Privacy Policy will become effective 30 days following our providing notice to you. Your continued use of the Software signifies your acceptance of and agreement to any changes.

Accessing and Changing Your Personal Information

You have the right to access the Personal Information that we collect and to request a correction to it if you believe that it is inaccurate. If you have submitted Personal Information that you would like access to or would like to change, please contact us at We will respond to requests within the time allowed by applicable privacy laws and will make every effort to respond as accurately and completely as possible. In certain exceptional circumstances, as restricted by law, we may not be able to provide access to certain Personal Information.

Need More Information?

We would be happy to answer any questions that you may have about your Personal Information or this Privacy Policy and can be contacted at You may also contact the Privacy Commissioner of Canada for assistance between the hours of 8:30 a.m. to 4:30 p.m. at:

30 Victoria Street
Gatineau, Quebec, K1A 1H3 Toll-free: 1-800-282-1376
Phone: (819) 994-5444
Fax: (819) 994-5424
TTY: (819) 994-6591
The Privacy Commissioner’s Website is